Shipping policy

Introduction
This Shipping Policy explains how orders are processed, shipped, and delivered within the United States. By placing an order on our website, customers agree to the terms outlined below. Our goal is to provide clear expectations and a smooth delivery experience.

Shipping Regions
We currently ship orders exclusively within the United States. Orders placed with shipping addresses outside of the United States cannot be processed or fulfilled.

Order Processing Time
Once an order is placed successfully, it enters our processing queue. Processing times may vary depending on order volume, product availability, and other operational factors. Although processing typically occurs promptly, additional time may be required during peak seasons or promotional periods. Orders are shipped only after payment has been fully authorized.

Shipping Costs
Shipping charges are displayed only at checkout. The shipping cost is calculated based on factors such as delivery location, package dimensions, and the chosen shipping method. Because these charges are determined at checkout, customers should review the total cost carefully before completing their purchase.

Shipping Methods
We work with reliable carriers to ensure timely and secure delivery. While specific carriers may vary, delivery methods will always be chosen based on efficiency and order destination. Estimated delivery dates, if provided, are not guaranteed and may be affected by carrier delays, weather conditions, or other unforeseen events.

Tracking Information
Once an order has been shipped, customers will receive tracking information sent to the email address provided at checkout. Tracking updates may take some time to appear depending on the carrier’s system. Customers may use the tracking link to monitor the shipment’s progress from dispatch to delivery.

Delivery Expectations
Deliveries are made to the address provided by the customer at checkout. It is the customer’s responsibility to ensure the accuracy of the shipping address. Incorrect or incomplete addresses may result in delays or failed deliveries. Additional fees may apply if an order must be reshipped due to an address error.

Delivery Issues
If a package is marked as delivered but cannot be located, customers should first check surrounding areas such as porches, mailrooms, or with neighbors. If the package still cannot be found, customers should contact the carrier directly for assistance. If further help is needed, customers may then visit the contact us page for support.

Damaged or Defective Items
If an order arrives damaged or defective, customers must visit the contact us page immediately for assistance. Our support team will guide the customer through the required steps, which may include providing photos or additional information. After review, appropriate solutions such as a replacement or return will be provided.

Undeliverable or Returned Packages
If a package is returned to us because it was undeliverable due to an incorrect address, refusal of delivery, or failure to pick up from a carrier location, the customer may be responsible for additional shipping fees to resend the order. Orders cannot be reshipped until all applicable costs have been paid.

Changes to Shipping Policy
We reserve the right to update this Shipping Policy at any time. Any changes will apply to all orders placed after the updated policy is posted on our website.

Need Assistance
For questions or concerns regarding shipping, customers should visit the contact us page. Our team is available to help clarify delivery details or resolve issues.