Frequently asked questions
Where can I get more help?
For any additional questions or concerns, visit the contact us page. Our team is available to assist with inquiries regarding orders, policies, or general support.
What should I do if my package shows as delivered but I cannot find it?
Check surrounding areas such as porches, mailrooms, or ask neighbors. If you still cannot locate it, contact the carrier for additional assistance. If you need further help, you may reach out through the contact us page.
Can I cancel or change my order after placing it?
Orders may not be altered once payment is completed. If you need assistance, contact us as soon as possible through the contact us page. If the order has already shipped, standard return procedures will apply.
What payment methods do you accept?
We accept card payments only. All major card types supported by our payment processor may be used at checkout.
Are shipping costs refundable?
Shipping costs are generally non-refundable unless the item arrived damaged or defective.
How long does the refund process take?
Once a returned item passes inspection and is approved, refunds are processed within 5 days. All refunds are issued to the original method of payment.
What if my item arrives damaged or defective?
If your order arrives damaged or defective, visit the contact us page immediately. Our team will review the situation and offer solutions such as a replacement, exchange, or return.
Do you accept exchanges?
Yes. Exchanges are accepted within the same 14-day return window, provided the item is in its original condition.
How do I start a return?
To initiate a return, please visit the contact us page. Our support team will provide instructions and guide you through the process.
What is your return window?
Returns may be requested within 14 days of the delivery date. Items must be in their original condition and include all components and packaging materials.
How can I track my order?
Once your order has shipped, tracking information will be emailed to you. You can use that link to monitor the progress of your shipment.
How much does shipping cost?
Shipping costs are displayed only at checkout. The final shipping fee is calculated based on the delivery address, package size, and other applicable factors.
When will my order ship?
Order processing begins once payment has been successfully authorized. Processing times may vary depending on order volume and product availability. Orders are shipped as soon as processing is complete.
Do you ship outside the United States?
No. We currently ship orders only within the United States. Orders placed with international addresses cannot be processed.